Privacy Policy

Make3DAI.com, also presented as Make3D AI, is an online AI 3D maker that helps users make 3D models, textures, previews, renders, and downloadable 3D assets from text prompts, images, multiview references, and uploaded 3D files.

This Privacy Policy is provided to help you understand our data practices. It is part of, and should be read together with, our Terms of Service, Refund Policy, and Commercial License.

Make3D AI is designed for users who want a simple, browser-based way to make 3D models with AI. Our platform may be used by game creators, e-commerce teams, product designers, 3D printing users, AR/VR creators, educators, students, digital artists, and businesses that need fast 3D asset workflows.

Because AI 3D creation requires prompts, images, uploaded files, generation settings, account information, and cloud processing, this Policy explains what information we collect and how it is used.

This Policy applies to Make3DAI.com features, including but not limited to: Text to 3D, Image to 3D, Multiview to 3D, AI 3D Maker, 3D Model Maker, 3D Model Viewer, 3D Model Converter, AI 3D Texture Generator, 3D Model Repair Tool, 3D Remeshing Tool, 3D Model Volume Calculator, AI 3D Render Generator, AI 3D Animation Generator, commercial license downloads, account pages, paid plans, and customer support.

This Policy is intended for a global online SaaS service and may apply to users in the United States, the European Economic Area (EEA), the United Kingdom (UK), and other regions. Local privacy laws may provide you with additional rights, as described below.

For privacy purposes, Make3DAI.com operates the Make3D AI website and related AI 3D model creation services. We act as the controller of personal information collected through our Services, except where we process information on behalf of another party as a processor, service provider, or contractor, in which case that party's instructions and privacy notice govern that processing.

For payment review, tax, app store, legal, or platform compliance purposes, Make3DAI.com will provide additional legal entity information where required by the relevant provider, regulator, or applicable law.

The information we collect depends on how you use Make3DAI.com.

Account and Login Information

When you create an account, sign in, or use paid features, we may collect your email address, name or display name, login method, account ID, subscription status, credit balance, plan type, account settings, and account activity.

We use this information to create and protect your account, provide access to AI 3D maker tools, manage credits and subscriptions, maintain generation history where available, and respond to support requests.

AI 3D Maker Inputs

When you use Make3D AI, you may provide creative or technical inputs such as text prompts, uploaded images, multiview reference images, uploaded 3D files, style choices, texture preferences, model settings, mesh options, render settings, file format selections, model repair instructions, and other generation parameters.

We process these inputs so that Make3DAI.com can make, preview, modify, repair, convert, texture, render, animate, calculate, or export 3D assets.

Generated Models and Project Data

We may process or store generated 3D models, preview images, thumbnails, rendered images, animation previews, exported files, asset names, file metadata, generation records, download history, and commercial license certificate metadata.

This allows Make3D AI to show your results, support downloads, maintain asset history where available, verify commercial usage rights, and help troubleshoot generation or file-processing issues.

Payment and Subscription Information

If you purchase a subscription, annual plan, credit pack, or other paid feature, we may receive payment status, plan name, invoice ID, transaction ID, subscription ID, renewal or cancellation status, refund status, tax-related metadata, and fraud-prevention information.

Make3DAI.com does not store full payment card numbers on its own servers. Full card details are collected and processed by third-party payment providers, as described in Section 9.

Device, Usage, and Technical Information

We may collect IP address, browser type, operating system, device type, referring page, pages visited, feature usage, upload events, generation events, download events, error logs, crash reports, security logs, and performance data.

We use this information to operate the website, improve speed and reliability, prevent abuse, secure accounts, detect technical issues, and improve the Make3D AI user experience.

Support Communications

If you contact us, we may collect your email address, support messages, screenshots, attachments, order references, account details, and issue history.

We use this information to answer your questions, investigate bugs, resolve billing or account issues, and improve Make3DAI.com.

Marketing Preferences

Where permitted by law, we may collect product update preferences, email preferences, campaign interactions, and unsubscribe status. You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting [email protected].

Make3D AI works by processing the creative materials and instructions you provide. When you submit a prompt, upload an image, add multiview references, or upload a 3D file, we use that content to make or modify the requested 3D result. For example:

• Text to 3D uses your written description to make a 3D model.
• Image to 3D uses uploaded images as visual references.
• Multiview to 3D may use several images from different angles.
• 3D model tools may process formats such as GLB, OBJ, FBX, STL, PLY, USDZ, 3MF, or other supported file types.
• AI texture, repair, remeshing, render, animation, and volume tools may process your generated or uploaded 3D assets to create improved outputs.

If you choose to publish, share, or publicly display an asset, related information may become visible to others depending on the feature, such as the asset title, preview image, public link, file type, creator profile, prompt-related metadata, or downloadable file information.

Make3DAI.com may use trusted AI infrastructure, cloud hosting, file storage, rendering systems, processing queues, model APIs, and content delivery systems to create and deliver 3D assets. These providers process inputs and outputs only as needed to provide, secure, maintain, and improve the Services.

We do not sell your prompts, uploaded files, or generated 3D assets.

Where user content is used to improve quality, reliability, safety, or performance, we do so only as permitted by applicable law, service settings, user controls, and provider agreements. You may contact [email protected] if you have questions about how your content is handled.

Make3DAI.com uses information to:

• Provide and operate Make3D AI and its AI 3D maker tools.
• Make 3D models, textures, previews, thumbnails, renders, animations, exports, and downloadable files.
• Manage user accounts, login access, subscriptions, credits, billing status, renewals, cancellations, refunds, and commercial license records.
• Store and display generated assets where account history or download access is available.
• Protect the platform from fraud, abuse, spam, unauthorized access, payment risk, and service misuse.
• Respond to support requests, investigate bugs, resolve technical problems, and send service-related messages.
• Analyze product usage, improve page performance, test new features, and make Make3D AI easier to use.
• Comply with legal, tax, accounting, payment, sanctions, consumer-protection, and dispute-resolution obligations.
• Send product news or marketing communications where permitted, and honor unsubscribe or opt-out requests.

Make3DAI.com uses automated systems and machine-learning models to make 3D content from user inputs. These systems are central to the Make3D AI product experience.

We may also use automated tools for file processing, queue management, security monitoring, fraud prevention, abuse detection, payment risk review, performance diagnostics, and error detection.

We do not use automated systems to make decisions that produce legal or similarly significant effects about you without appropriate human involvement. If applicable privacy law gives you rights related to automated decision-making, you may contact us to request additional information or review.

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we rely on the following legal bases for processing your personal information:

• Contract: to create your account, provide AI 3D maker features, deliver downloads, manage subscriptions, and respond to support requests.
• Legitimate Interests: to secure the platform, prevent fraud, analyze usage, improve product quality, debug errors, maintain business operations, and protect our rights, while balancing your privacy interests.
• Consent: for optional cookies, certain marketing communications, or other processing where consent is required. You may withdraw consent at any time, without affecting processing carried out before withdrawal.
• Legal Obligation: to comply with tax, accounting, billing, payment, sanctions, consumer-protection, regulatory, and dispute-related requirements.

Make3DAI.com does not sell your personal information. We may share information with trusted service providers where necessary to operate the Services, including:

• AI model and infrastructure providers that help process prompts, images, files, and generated 3D outputs.
• Cloud hosting, storage, CDN, rendering, queue, and compute providers that help deliver Make3D AI.
• Payment processors that handle subscriptions, card payments, invoices, refunds, chargebacks, tax calculations, and fraud checks.
• Analytics, security, and performance providers that help us understand usage, protect accounts, and diagnose errors.
• Email, login, support, and communication providers that help us send account messages, service notices, and support replies.
• Professional advisers, legal authorities, regulators, or law enforcement where required by law or necessary to protect rights, users, safety, or the integrity of the service.
• Business-transfer recipients if Make3DAI.com is involved in a merger, acquisition, financing, restructuring, or sale of assets.

We require service providers to protect personal information, to act only on our instructions where applicable, and to use it only for the purposes for which it was shared.

Make3DAI.com uses third-party payment providers to process subscriptions, plan upgrades, annual plans, credit purchases, invoices, renewals, refunds, taxes, fraud checks, and chargebacks.

We do not store full payment card numbers on our servers. Payment card information is entered with, and processed by, the payment provider under its own terms and privacy policy. Our payment providers are required to handle cardholder data in accordance with applicable payment-industry security standards, including the Payment Card Industry Data Security Standard (PCI DSS) where it applies.

We may store payment status, plan type, subscription ID, invoice reference, transaction metadata, refund status, cancellation status, renewal status, and entitlement records so that we can provide paid features and comply with our legal obligations.

If your plan includes commercial usage rights or downloadable commercial license certificates, we may store records such as your account email, asset ID, generation date, plan status, license certificate ID, and related metadata. This helps verify your rights and provide proof of authorization.

Make3DAI.com uses cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, secure the website, measure performance, understand product usage, and improve our AI 3D maker and 3D model tools.

Some cookies are necessary for the website and account system to function. Others may be used for analytics, product improvement, or marketing where permitted by law.

You can usually control cookies through your browser settings. Where required, we provide cookie choices or consent tools. We also honor applicable opt-out requests and recognized privacy signals, such as Global Privacy Control (GPC), where legally required.

We retain information for as long as reasonably necessary to provide Make3DAI.com, maintain your account, store generated assets, process payments, provide downloads, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

You may request deletion of your account by contacting [email protected].

Some records may still be retained where required or permitted by law, including invoices, tax records, payment records, chargeback records, security logs, abuse-prevention records, and commercial license certificates.

Where product controls are available, you may delete certain generated assets, uploaded files, or account content directly from your account.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete certain personal information.
• Request a copy of your information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Appeal a privacy request decision where applicable law provides that right.

To make a privacy request, contact [email protected]. We may need to verify your identity before completing your request. Where allowed by law, an authorized agent may submit a request on your behalf.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights.

EEA and UK users may also lodge a complaint with their local data protection authority, although we would appreciate the opportunity to address your concerns first.

If you live in California or another U.S. state with similar privacy laws, such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, or other applicable jurisdictions, you may have additional privacy rights.

These rights may include the right to know, access, delete, correct, and port your personal information, to opt out of the sale or sharing of personal information, to limit certain uses of sensitive personal information, and not to be discriminated against for exercising privacy rights.

Make3DAI.com does not sell personal information. Make3DAI.com does not knowingly sell or share personal information of users under 16 years of age. We do not use sensitive personal information for purposes unrelated to providing and securing the Services.

Categories of Personal Information We May Collect

If our practices change in a way that requires a “Do Not Sell or Share My Personal Information” link or similar mechanism, we will provide the required notice and choice.

Make3DAI.com is an online service and may use cloud infrastructure, AI processing providers, payment providers, analytics systems, and support tools located in the United States and other countries.

When personal information is transferred across borders, we use appropriate safeguards where required by law. These may include data processing agreements, Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, and other measures recognized by applicable law.

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee absolute security. You should use a strong password, keep your login credentials confidential, avoid uploading sensitive personal information, and contact us immediately if you believe your account has been accessed without authorization.

If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities where required by applicable law.

Make3DAI.com is intended for general audiences and is not directed to children under 13 in the United States, or to children below the age of digital consent in their jurisdiction.

Users who make purchases must be old enough to enter into a binding contract under their local law, or must have the consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to Make3DAI.com, please contact [email protected] so we can take appropriate action, including deletion where required.

Make3DAI.com may link to or rely on third-party websites, payment providers, app stores, cloud services, AI infrastructure providers, analytics services, or support tools.

Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage users to review third-party privacy policies before providing information to those services.

We may update this Privacy Policy from time to time.

If we make material changes, we will update the “Last Updated” date above and may provide additional notice where required by law, such as by email, website notice, or in-product message.

Your continued use of Make3DAI.com after an updated Privacy Policy becomes effective means you acknowledge the updated Policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: